Skip to content

Published Research

WEB 2.0-SUPPORT FOR CHANGE MANAGEMENT DURING BPMS IMPLEMENTATION USING AN OPEN SOURCE APPROACH South African Journal Of Industrial Engineering - November 2011 Vol 22(2):161-174 P.G. van Schalkwyk & Prof. H.H. Lotriet Department of Informatics University of Pretoria, South Africa ABSTRACT The authors argue that business process management systems (BPMS) are exposed to similar risks of failure as are traditional enterprise resource planning (ERP) systems. Change management is a significant critical success factor, and has to be managed well. Given the socio-technical nature of the implementation environment, communication and collaboration are crucially important to the success of change management. The authors provide an example of how collaboration and communication, as part of change management during BPMS implementation, can be achieved in practice, based on the use of Web 2.0 tools and an open source approach. Download : Research Paper Author's Note: The paper explains the challenges faced with enterprise system implementation and how a WEB 2.0 platform, such as Microsoft SharePoint, can be used to create a colloborative project environment. It shows how process requirements can be gathered using wikis and how the "open-source  peer review" model provides self governing quality assurance. The example explains the use of blogs, wikis and shared document areas to improve communications and improved change management processes.